Refund Policy

Last updated: 2 November 2022

GovPay is a platform or payment gateway by which users make online payments to government Departments for government services or goods offered. It is merely the intermediary of the funds.

If users would like to request a refund for a transaction, then they must contact the Department providing the service which they paid for. A request for a refund would be based on the service being affected by, but not limited to, any of the following issues:

  • Incomplete transaction
  • Unsatisfactory transaction
  • Incorrect transaction
  • Unsuccessful transaction
  • Transaction arising from an alleged hacking or breach of security

GovPay will not be responsible for honouring any request for a service which uses it as a gateway for payment. All requests for refunds will be dealt with by the Accountant General’s Office.

If a user is dissatisfied with the services provided by GovPay, kindly discontinue use of this site.